FAQs
1. What payment methods do you accept?
Ans: We accepts customers paying with PayPal, Visa card, Master card, American Express and Union Pay.
※ By using PayPal, you are confirming that you are the holder of the PayPal account, or authorized by the holder. If your issuer refuses to authorize payment to Dear Gift, we will not be liable for any delay or suspension of delivery.
2. What express company do you use?
Ans: We will use Hong Kong Post, customer can choose E-express or Speed Post as a delivery methods. Speed Post is faster and more expensive than E-express.
3. When do you shipping after the payment?
Ans: After the payment, we will be shipped within two working days. Shipping time is from Monday to Saturday.
※You will receive an email notification after shipment.
4. How to calculate the shipping postage?
Ans: The shipping postage vary depending on the weight and destination of your chosen items. We will according to Hong Kong Post's postage list to calculate the shipping postage.
5. Do I need an account to place an order?
Ans: An email address is all you need to start the order process. We recommend that you register for a Purism Style account so that toucan start adding your favorite pieces to your wish list and easily place an order.
6. How to I place an order on your site?
Ans: Placing an order is easy at Purism Style. Here’s how:
▹Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout under ‘Check out’.
▹Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
▹Enter your address and payment information and celesta delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
7. Can I cancel or make changes to my order?
Ans: As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisers as soon as possible to cancel or make changes to an order. Further information on cancelling an order can be found in our Return Policy.
8.Which currencies can I use in the store?
Ans: All order will be used in USD for a competitive exchange rate.
9. Will my personal details stay safe?
Ans: We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Purism Style Privacy Policy.
10. Can I reserve an item to buy later?
Ans: We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable.As a result, placing an item in your shopping bag or wish list does not reserve it after a few days .
11. How will my order be packaged?
Ans: Your order will be carefully packaged in a box to ensure it arrives to you in great condition.
12. When is hours of Customer service's operation?
Ans: Our customer service center is available Monday through Friday 9 am - 6 pm HKT, and Saturday 9 am - 1 pm HKT.
13.Will I need to pay taxes and duties?
Ans: We do not charge extra tax on any orders. It is included the cost of taxes and duties in your order, so you won’t need to pay any extra fees if you are located in any of the locations below:
European Union, Canada, Brazil, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, UAE, Japan, Isle of Man, Guernsey, Jersey, San Marino, and Mexico.
